Last Updated: [Insert Date]

1. Introduction

Welcome to Cheap Bowls And Food Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at www.bowlsandfood.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

We specialise in providing quality dog products including bowls, health supplements, leads, and food to pet owners worldwide (excluding some remote areas and parts of Asia).

2. User Obligations

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with the website’s operation or security
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old to make purchases
  • Comply with all applicable laws and regulations regarding pet products in your country

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products including dog bowls, health supplements, leads, dry food, and wet food. However, colours may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are intended for canine use only. Consult your veterinarian before using health supplements or making dietary changes.

4. Ordering and Payment

4.1 Order Process

Placing an item in your cart doesn’t reserve it. Orders are only confirmed when payment is processed.

4.2 Pricing

All prices are in GBP (£). We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout.

4.4 Order Confirmation

You’ll receive an email confirmation once your order is processed. Please check all details carefully.

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping (£12.95): DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: EMS (15-25 business days after dispatch, orders over £50 only)

Processing time is 1-2 business days for all orders.

5.2 Delivery Areas

We ship worldwide excluding some remote areas and parts of Asia. Customs fees may apply in your country.

5.3 Delivery Issues

You’re responsible for providing accurate delivery information. Failed deliveries due to incorrect addresses may incur additional shipping fees.

6. Returns and Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery. Items must be unused and in original packaging with receipt.

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened dog food (dry or wet)
  • Dog health supplements

6.3 Returns Process

  1. Email [email protected] within 15 days
  2. Wait for return instructions (within 24 business hours)
  3. Ship items to: Cheap Bowls And Food Store Returns, 6 Neal St, Bradford, GB BD1W 3BY

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or used with permission. You may not reproduce, modify, or distribute any content without our written consent.

8. Liability Limitations

8.1 Product Use

We’re not liable for any injury or damage resulting from improper product use. Always supervise your pet with new products.

8.2 Website Use

We’re not liable for any damages resulting from website use or inability to use the site. We don’t guarantee the site will be error-free or uninterrupted.

8.3 Force Majeure

We’re not liable for delays or failures in performance due to circumstances beyond our reasonable control.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms, please contact our friendly team at [email protected].