At Cheap Bowls And Food Store, we’re committed to making shopping for your furry friend as convenient and worry-free as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your dog products arrive safely.

Shipping Options & Timelines:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

Please note that delivery times are estimates and may vary depending on your location and customs processing.

Our Easy Returns Process

We want you and your pup to be completely happy with every purchase. If you’re not satisfied, here’s how our returns process works:

Key Points of Our Returns Policy:

  • Returns accepted within 15 days of receiving your order
  • Items must be unused and in original packaging
  • Original receipt or order confirmation required
  • Customers responsible for return shipping costs (unless item was damaged/incorrect)

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

  • Opened dog food (both dry and wet)
  • Dog health supplements

These items are considered final sale once opened.

Step-by-Step Returns Process:

  1. Contact Us:

    Email [email protected] within 15 days of receiving your order with your return request.

  2. Wait for Approval:

    We’ll respond within 24 business hours with return instructions.

  3. Package Your Return:

    Securely pack the unused item(s) in their original packaging.

  4. Ship It Back:

    Send the package to our warehouse address provided in your approval email.

    Returns Address:
    Cheap Bowls And Food Store Returns
    6 Neal St
    Bradford GB BD1W 3BY

  5. Receive Your Refund:

    Once we receive and inspect your return, we’ll process your refund (see details below).

For Exchanges:

Need a different size, color, or product? Follow the same return process above and:

  • Clearly indicate in your email that you’d like an exchange
  • Specify the replacement item you want
  • We’ll process the exchange once we receive the original item
  • Price differences will be adjusted (you’ll pay more or receive a refund for the difference)

Refund Information

Refund Processing:

  • Refunds processed within 3-5 business days after we receive your return
  • Refund credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • Note: Your bank may take additional time to post the refund to your account

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect items
  • We’ll arrange a replacement or refund at no additional cost to you

Need Help?

Our friendly customer service team is always happy to assist with any questions about shipping or returns. Contact us at [email protected].