Last Updated: [Insert Date]
At Cheap Bowls And Food Store (“we”, “us”, or “our”), we value the trust that value-conscious dog owners place in us when purchasing their pet essentials. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bowlsandfood.com or make a purchase from us.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely by our payment partners), and phone number (optional for delivery updates).
- Order Information: Details about the dog products you purchase (bowls, food, supplements, leads) and your order history.
- Technical Information: IP address, browser type, operating system, and device information to ensure our website functions properly for all customers worldwide.
- Usage Data: Pages visited, time spent on site, and navigation patterns to improve your shopping experience.
2. How We Use Your Information
As a responsible UK-based business, we use your data to:
- Process and fulfill your orders for dog essentials efficiently from our Bradford warehouse
- Provide customer support via our email-based service
- Send order confirmations and shipping updates (not marketing communications unless you opt-in)
- Improve our website and product offerings for international dog owners
- Prevent fraud and ensure payment security for all transactions
- Comply with legal obligations as a UK-registered business
3. Data Sharing and Disclosure
We respect your privacy and only share information when necessary:
- Payment Processors: We share payment details with Visa, MasterCard, JCB, and PayPal to complete transactions securely.
- Shipping Partners: We provide delivery addresses to trusted couriers to fulfill your orders globally (excluding certain Asian and remote regions).
- Legal Compliance: We may disclose information if required by UK law or to protect our rights and customers.
We never sell your personal information to third parties for marketing purposes.
4. Data Storage and Security
Your security matters to us:
- All transactions use 256-bit SSL encryption – the industry standard for secure online payments
- Payment details are processed by our partners; we never store full card information on our servers
- Personal data is stored securely in systems with limited access
- We retain order information as required by UK tax and business laws
5. Your Rights
Under UK and EU data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Receive your data in a portable format
To exercise these rights, please email [email protected]. We aim to respond within the timeframe required by applicable laws.
6. Cookies and Tracking Technologies
Like most e-commerce sites, we use cookies to:
- Remember items in your shopping cart
- Understand how customers use our site to improve it
- Provide a secure checkout experience
We don’t use intrusive tracking for advertising purposes. You can manage cookies through your browser settings, though this may affect site functionality.
7. International Data Transfers
As we ship globally (with some exceptions), your data may be transferred outside your country of residence for order processing. We ensure all transfers comply with applicable data protection laws.
8. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.
9. Contact Us
For any privacy-related questions or concerns, please contact our Bradford-based team at:
Email: [email protected]
Postal Address: 6 Neal St, Bradford, GB BD1W 3BY
We aim to respond to all enquiries within 24 hours on business days.