Welcome to Cheap Bowls And Food Store’s FAQ section! We’re here to help answer your questions about our products, delivery, payments and more. If you can’t find what you’re looking for, our Bradford-based team is always happy to help at [email protected].
About Our Store
Who is Cheap Bowls And Food Store for?
We cater to value-conscious dog owners worldwide who want affordable, quality dog essentials delivered reliably. Our customers appreciate:
- Competitive prices on premium dog products
- Straightforward global shipping options
- Transparent delivery timelines
- Essential dog supplies from bowls to health supplements
Where are you located?
Our warehouse is at 6 Neal St, Bradford, GB BD1W 3BY, United Kingdom. We ship worldwide (excluding select Asian and remote regions).
Products
What types of dog products do you sell?
We specialise in essential dog supplies including:
- Dog Bowls (various styles and materials)
- Dog Health Supplements
- Dog Leads and accessories
- Dry Dog Food (premium quality)
- Wet Dog Food (nutritious options)
Are your dog foods suitable for all breeds?
Our range includes options suitable for most breeds, but we recommend checking the product details or contacting us if you have specific dietary concerns for your dog.
Pro Tip: Combine dry food with supplements in one order over £50 to qualify for free shipping while ensuring your dog’s consistent supply!
Ordering & Delivery
Where do you deliver?
We ship globally to most countries, excluding select Asian regions and remote locations. If you’re unsure about delivery to your area, please email us at [email protected] before ordering.
What are my delivery options?
We offer two straightforward shipping methods:
- Standard Shipping (£12.95) via DHL/FedEx (10-15 days after dispatch)
- Free Shipping via EMS for orders over £50 (15-25 days after dispatch)
How can I track my order?
You’ll receive a dispatch email with tracking details:
- Standard Shipping: Full tracking available
- Free Shipping: Basic tracking available
Why does delivery take 10-25 days?
We’re committed to transparent timelines that account for:
- International customs processing
- Distance from our UK warehouse
- Carrier transit times
Payments
What payment methods do you accept?
We accept all major payment cards:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my payment details?
Absolutely. We use industry-standard encryption for all transactions, and you can also choose the extra security of PayPal checkout if preferred.
Returns & Refunds
What’s your return policy?
We offer a 15-day return policy from delivery date if:
- The item is unused and in original packaging
- You have the original receipt or order confirmation
What if my items arrive damaged?
We take great care with packaging, but if items arrive damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange a replacement or refund.
How long do refunds take?
Once we receive and process your return, refunds typically appear in your account within 5-10 business days, depending on your payment provider.
Contact & Support
How can I contact customer service?
Our Bradford-based team is happy to help with any questions at [email protected]. We aim to respond within 24 hours on business days.
Do you have phone support?
Currently we operate via email only, which allows us to keep our prices competitive while still providing thorough support.
Remember: Check your country’s import regulations for pet food products before ordering, as restrictions may apply in some regions.
Still have questions? We’re here to help at [email protected]!